Privacy Policy

Who we are
Roanja City (“the game”, “we”, “us”) is an online browser-based multiplayer game operated from the United Kingdom. This page explains what information we collect when you play, why we use it, and your choices.

What we collect
• Account details: username, password (stored securely hashed), optional email address, and gameplay choices such as your character path.
• Gameplay data: progress, inventory, in-game messages, combat and job logs, faction membership, and similar data needed to run the game.
• Technical data: IP address and basic connection information in server logs for security, abuse prevention, and debugging; session cookies so you stay logged in.
• Content you submit: chat messages, contact form submissions, reports about other players, and uploaded images (for example avatars) subject to our rules and size limits.
• Payments (optional): if you buy optional digital packs through our payment provider, payment processing is handled by that provider; we do not store your full card number on our servers.

How we use information
We use this data to provide and improve the game, authenticate you, prevent cheating and abuse, enforce rules (including moderation), send service-related emails when you have provided an email, and comply with law where required.

Cookies and similar technologies
We use cookies (or similar) for sessions and security (for example CSRF protection). You can control cookies in your browser settings; disabling essential cookies may stop the game from working while logged in.

Third parties
We may use service providers for hosting, email delivery, and payment processing. They only receive what they need to perform their service. Payment providers process card payments according to their own privacy terms.

How long we keep data
We keep account and gameplay data for as long as your account exists and for a reasonable period afterwards for backups, disputes, and legal obligations. Server logs are typically rotated after a limited period.

Children
The game is not aimed at children under 13. If you believe we have collected data from a child inappropriately, contact us using the details below and we will take appropriate steps.

Your rights (UK)
Depending on the situation, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact us to make a request. You may also complain to the UK Information Commissioner’s Office (ICO).

Security
We take reasonable steps to protect your data, but no internet service is completely secure.

Changes
We may update this policy from time to time. The “last updated” note on the page will change when we do.

Contact
Use the Contact link on this site, or the contact details we publish there, for privacy questions or requests.